SKILL AREA: OPERATION MANAGEMENT

Performance Management - KPI & Appraisal

  • Identify and set relevant and important KPIs
  • Align corporate and individual KPIs
  • Guide staff to identify relevant KPIs
  • List the key elements of performance management
  • Explain the challenges and pitfall of performance appraisal
  • Provide Effective feedback
  • Establish SMART goal/ KPI

Programme Outline

  • Introduction to performance management
  • Performance Management System (PMS)
  • Key Performance Indicators (KPI)
  • Performance monitoring and review
  • Performance appraisal
Duration: 2 days (16 hours)

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