SKILL AREA: OPERATION MANAGEMENT
Performance Management - KPI & Appraisal
What will you learn
- Identify and set relevant and important KPIs
- Align corporate and individual KPIs
- Guide staff to identify relevant KPIs
- List the key elements of performance management
- Explain the challenges and pitfall of performance appraisal
- Provide Effective feedback
- Establish SMART goal/ KPI
Programme Outline
- Introduction to performance management
- Performance Management System (PMS)
- Key Performance Indicators (KPI)
- Performance monitoring and review
- Performance appraisal
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Accredited by
HRD Corp Human Resource Development Corporation
International Association of Accounting Professionals (IAAP), UK
PERKESO under Penjana Kerjaya & SIP Program
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