Managing Change Effectively

Leadership & Strategy

Created by Chee Kok Seng

Last Updated 2021-06-18


RM 1200.00



Managing Change Effectively

Leadership & Strategy

Created by Chee Kok Seng

Last Updated 18-06-2021 English


What you'll learn

  • Understanding the meaning of change and identify the stages of change process
  • Show the needs of change and how to anticipate impact of change 
  • How to adapt with change within organization and build up support team
  • Appreciation to past contributions and embrace the benefit of change


Module 1: Identify the Four Stages of the Change Process
  • The preparation phase
  • The organization phase
  • The implementation phase
  • The reviewing phase
Module 2: Understand the Meaning of Change
  • Change is always around us
  • The relationship between reaction and pro-action
  • Type of organization affected the change

Module 3: The Need for the Change

  • Understand the context of change
  • Determine the situation to be changed
  • Look into undefined area
  • Focus on external change element
  • Accommodate the internal adaption

Module 4: Anticipate the Impact of the Change for Level of:

  • Fear
  • Shock
  • Stress
  • Sense of loss

Module 5: Create a Sharing and Care Scenario

  • Build up an absolute and common clarity
  • Highlight to the organization to the new vision and the need to all new alignment
  • Confirm the future shared values

Module 6: Build Up the Support Team

  • The importance of clear and strong leadership
  • Select the champions of change and give them freedom to react

Module 7: A Sense of Urgency

  • Adapt a change style that is related to the time table or milestone chart
  • Declare the scope of change and time table or milestone chart

Module 8: Extensively Communicate and Listen

  • Communicate to awareness and understanding of the change
  • Ask for feedback and listen to reactions
  • Differentiate emotional From non-emotional actions

Module 9: Build a Confident System

  • Use feedback or suggestion to build future processes
  • Establish change-role models and reward early adopters
  • Develop incentives to change for individuals and groups

Module 10: Interrupt from the Past

  • Handle with firmly, fairly, and quickly with negative responses
  • Recognize the past contributions, but commit them as part of the past – Delete them
  • Stress on the positive benefits of the change

Module 11: Institutionalize Change in Values and Culture

  • Make people and teams adopt changes as a part of everyday task
  • Encourage story or experience talking about change

Module 12: Evaluate Success and Adjust Where is Necessary

  • Celebrate success at any opportunity
  • Realistically evaluate the benefits of change and its outcomes
  • Make changes as soon as possible and in most visibly ways


  • Interactives lectures
  • Practical exercises
  • Discussion
  • Q&A Session

Course Content

0 Sections, 0 Lectures


Chee Kok Seng


Mr Chee is a specialist in the implementation and development of QA and HR management systems. He has served in several large multi-national manufacturing companies involved in high technology automotive and aviation products and a training/consultant firm for more than 29 years as a quality manager, manufacturing manager, trainer, lecturer and consultant. He also has vast experience in the co-ordination and team management of multiple quality and human resource system implementations across the Asian region. He has undertaken numerous training, seminar and assignments in many countries. He holds a Bachelor of Science from University of Auckland New Zealand, an MBA from Portsmouth University UK and NIOSH SHO competency certificate. He is a chartered member of a professional body, Chartered Quality Institute (CQI) UK, and having teaching permit from MOHE. He is a PSMB (HRDF) certified trainer.