Performance Management - KPI & Appraisal

Human Resource

Created by Angus Chong

Last Updated 2021-06-25

English

RM 1200.00

 

HDRF-Claimable

Performance Management - KPI & Appraisal

Human Resource

Created by Angus Chong

Last Updated 25-06-2021 English

HDRF-Claimable

What you'll learn

  • Identify and set relevant and important KPIs
  • Align corporate and individual KPIs
  • List the key of elements of performance management
  • Explain the challenges and pitfall of performance appraisal
  • Provide effective feedback
  • Establish SMART goal/KPI

Description

Module 1: Introduction to Performance Management
  • Definition on performance Management
  • Performance management cycle
  • Important objective of performance management
  • Pitfalls to avoid
Module 2: Performance Management System (PMS)
  • Understand PMS Philosophy
  • Component of PMS
  • The process of an effective PMS
Module 3: Key Performance Indicator (KPI)
  • Understand KPI
  • KPI identification - The Grid
  • Common sources of KPI
  • KPI structure - SMART
  • Cascading & balance KPI
Module 4: Performance Monitoring & Review
  • Contributing factors to performance deficits 
  • Ability and/or motivation modifiers
  • Effective feedback
  • Managers as coach
  • Mandatory coaching situation
Module 5: Performance Appraisal (PA)
  • How to conduct effective PA - before, during and closing
  • Key components of an effective PA
  • Effective performance conversation
  • Identification of errors and biases in PA
  • Responding to employee reaction during PA
  • PA evaluation - The 5-5 Grid

Metholodogy

  • Interactive lecture
  • Discussion and case study
  • Role play
  • Q&A session

Course Content

0 Sections, 0 Lectures

Instructor

Angus Chong

MBA, NIOSH

Angus Chong has 24 years experience providing Human Resources Development, Business Strategic Planning, Performance Management and Operations Leadership in uniquely challenging situations. In the span of his career, he has held various managerial positions in the field of Human Resource and achieved a lot through out his career.