KOSUMY

The Importance of Customer Service in Organization

  • Understand the importance of customer service in organization
  • Understand customer need
  • Understand the skills therein in customer service excellence
  • Understand the benefit of good customer service
  • understand the gap in the customer service
  • Understand on the additional elements in good customer service
  • Understand the importance of customer service language
  • Learn on how to handle customer complains
  • Identify difficult customer and how to deal with them
  • Learn some strategies and ideas of moving towards customer service excellence
  • Best Practices and qualities to be understood, learned and implemented 

Programme Outline

  • Introduction to customer service
  • Organisation and customer service
  • The importance of customer service in an organisation
  • Principle of customer service
  • Customer service needs & needs analysis
  • Identifying customer service skills
  • Challenges of customer service
  • Tips to improve customer service
  • Benefits of good customer service
  • Gap in good customer service
  • Customer service language
  • Handling customer complains
  • Identify difficult customer & dealing with them
  • How to develop strategies
  • Are your customers happy?
  • Customers’ life-cycle
  • Contribution towards customer service
  • Best practice of customer service
  • Customer service qualities  
Duration: 3 days (24 hours)

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info@kosumy.com

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