KOSUMY

Customer Service Excellence

  • Understand on customer service and the implementation
  • Understand the importance of customer service in an organisation
  • Identify customer needs & analyze their needs
  • Learn on how to handle customer complains
  • Identify difficult customer and how to deal with them 

Programme Outline

  • Introduction to customer service
  • Principles of customer service
  • Customer service needs & need analysis
  • Importance of first impression in customer service
  • Identifying customer service skills
  • Challenges of customer service
  • Tips to improve customer service
  • Identify difficult customer & deal with them
  • How to develop strategies?
  • Benefits of good customer service
  • Gap in good customer service
  • Handling customer complains
  • Are your customers happy?
  • Customers’ life cycle
  • Best practices and qualities of customer service
Duration: 2 days (16 hours)

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Contact us
info@kosumy.com

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